NON HAMPER TERMS & CONDITIONS
All prices are subject to market fluctuation without notice.
All orders must be received by 4pm Sunday for delivery Monday - Wednesday. Orders for Thursday deliveries must be received by 9.30am Monday.
New customer deliveries will not be fullfilled if order has not been comfirmed by phone
We reserve the right to cancel any orders without payment arrangements.
If you have provided us your credit card details and then make another order, leaving your payment details as Payment by Credit Card, we will assume you want the order processed on the card number already provided, unless you advise otherwise.
For any changes to credit card details, please contact our office. Responsibility is with the customer to ensure those details are with our office prior to delivery/process of payment.
Seasonal Box items occasionally change without notice due to weather conditions and availability.
Courier delivery charges are dependant on weight and size of order and will be adjusted accordingly after the order is packed. Local delivery charge is $11.50 inc gst for each package. Non-local delivery is $15.35 inc gst for each package. Overnight deliveries are $26.90 inc gst for each package. For multiple packages or orders in excess of 25kg, these will incure multple delivery charges.
Once the delivery has been made via recipients instructions, we take no responsibility for the goods delivered after that time. Any problems that occur after delivery is made is the responsibility of the customer. (Eg. Box is stolen). We can arrange for the driver to text or call you once the delivery has been made, if you require.
Lettuce Deliver do not deliver MILK ONLY orders.
All milk orders, as well as Cleopatra's Bath Wash, must be accompanied by extra products to the value of at least $40.00 plus the value of the milk or wash, and delivery.
For produce unlabelled and packaged in plastic containers, the weight of the container is not deducted from the weight allocated for that product. The containers range in weight from 30-50gm.
We do not offer one delivery charge for multiple orders being delivered to one address. If any multiple orders are being packed and invoiced separately they will each incur a delivery fee. If you would like to add to an order you have already placed, please do so on our site with a note saying 'add to existing order' or send us an email.
The delivery window provided is only a guide, due to many external factors out of our control (traffic, etc). We do our best to deliver between the times provided, but it is not a guarantee. Our driver cannot wait at the delivery location, nor can we return on the same day to make the delivery at a later time.
Credits made to customer accounts (for any reason) are valid for 12 months from the transaction date only.
Any decisions you make on the basis of information on this site are your own responsibilty. We are experts in the Buying, Handling and Storing Certified Organic Fruit & Vegetables, although do provide information and personal opinions on the goods we sell as well as suggested uses on items. Please keep in mind that we are not health care advisors, so please do conduct your own research and seek advise from a trained professional if need be.
HAMPER TERMS & CONDITIONS
No deliveries will be made Saturday or Sunday unless special request has been granted. No deliveries will be made on Public holidays unless special request has been granted.
NSW Liquor Act 2007
It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.
Out of Stock Product
In the unlikely event that a product available in one of our hampers is ‘out of stock’, we will contact you to discuss a replacement with an item of equal or greater value.
Incorrect Delivery Information
Please ensure all delivery details are entered carefully. Please include full street number, name and company name if applicable. Incorrect information or misspelt delivery information can delay delivery. A re-delivery fee may be passed on to the sender if incorrect information is provided.
Delivery to Hospitals & Hotels
Lettuce Deliver will make every effort to deliver on the specified delivery day to hospitals and hotels. Please ensure your recipient has enough time before checking out to receive their hamper. NB. We do not accept any responsibility once the parcel has been signed for by these premises in ensuring they pass the hamper onto the recipient and have no control over the timeframe for these businesses to pass the hamper onto the recipient.
It is the customer’s responsibility to inform us if an order has not been delivered. We will follow up immediately to ensure delivery occurs as soon as possible.
Other Important Information
Hamper deliveries will not be made unless contact is made with the sender prior to delivery.
If the recipient is not home and there is a suitable place to leave the hamper it will be left at the property, if there is not a suitable place a calling card will be left.
Cancellation of hamper orders must be made within 48 hours prior to delivery. We do not accept cancellations under any circumstances once the gift has left our premises.Email enquires to firstname.lastname@example.org