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Our Fresh Produce Report

This report was updated on Wednesday 8th April for deliveries 14h - 17th April 2020

Due to the high volume of orders we are receiving on our website we can only guarantee deliveries to customers who have ordered with us in the last 3 months. If you are new or a returning customer of Lettuce Deliver please be aware that we may not be able to provide our service to you at this time. If you choose to proceed to place an order we will notify you if we are unable to supply. 
Sorry for any inconvenience.

Wishing you all a wonderful Easter weekend!

So....business as usual continues at Lettuce Deliver in a very very unusual way!

Adding to the unusual happenings is the fact that WE ARE DELIVERING Easter week. Thank you so much to everyone who sent us notes and emails of thanks - acknowledging that this is a time we choose each year to spend with our families. I'm sorry I could not respond to everyone individually. Having my own daughter with a compromised immune system and my parents both in their 70's (who's likes are completely intertwined with ours) I completely understand the fear of exposure to the Corona Virus for those we love.....so here we are delivering our Certified Organic, All Australian grown Fruit & Veg to your homes Easter week.

Please keep in mind that like any other week where a public holiday falls on a Monday all deliveries will be one day later than usual - so if our Eco Run usually comes to your area on a Monday - your delivery will be made Tuesday....and so on.

We are getting one notification after another about intense price increases. This is due to supply and demand (the drought, flood and fires have contributed here, not to mention the overwhelming demand for quality food at this time) as well as the fall in the Aussie dollar....and in other cases I am having to buy grocery items from companies I don't usually deal with who also sell the products we have on offer (at higher prices) to procure stock. We will update prices as required.

We will continue to make sensible substitutions at our end. Unlike other weeks when you may slip down to your local shop for an item we could not supply, I understand that this may not be possible - and if I were you, I would want a substitute - so in keeping with treating orders as we would want ours treated - If we have a similar item to replace an 'out of stock' item with we will do so - unless of course you advise otherwise. If you only want what has been ordered or nothing - please add NO SUBSTITION on your order (in delivery options/Instructions) category.

We will keep an eye on supply and will cut back multi orders on packaged items if we feel necessary so that we can supply all. Any packaged items purchased from our site cannot be returned for a refund in the future. Limit on toilet paper is 2 packets per customer. Please don't make extra work for us by ordering 10 packets that need adjusting at our end.

As you can imagine we have had to increase our work force considerably, some of those staff are new to our business, while others are ex-employees who have now lost their current jobs. We have made more mistakes packing orders over the last few weeks than we have made in the last few years, due to the obvious. If we make a mistake we will certainly rectify it....but please don't speak to us like we have done something to intentionally ruin your day.

We are all still well! None of our family and staff have come into direct contact with any person carrying the virus and we are following strict procedures at our end to limit the chance that our team are exposed.

Our warehouse is not open to the public at all and Couriers delivering stock to us are no longer able to come inside our warehouse. Cheryl & Bob have had to come out of semi-retirement to assist us with the business  and both our Children are now being home schooled from our office - so as you can imagine any exposure at our business is also exposure to our vulnerable family members which we are taking extremely seriously.

Our new order cut off times are - 6am Saturday for priority supply (Deliveries Mon - Thursday)
We will stop taking orders at 8am Sunday for the coming weeks deliveries.

These are the same for Easter week - Our site will close at 8am Sunday for deliveries between Tuesday the 14th and Friday the 17th.

We will not be accepting any late orders at all after 8am Sunday - with no exceptions.
No additions or changes can be made to orders after they are placed - so please don't ask.

At this stage delivery days are not changing, although delivery times may change. If this is a problem at your end, please email us on delivery day and we will be able to give you a delivery window. We expect that many of you are home at the moment due to the obvious anyway....
 
Please only email or call us if something is really urgent.

Take care everyone,

Emma & Ben Slade and Cheryl & Bob Stuart
PS. Please ensure you have funds available on your cards for us on your delivery day.... this is more important now than ever before so that we can continue to keep our shelves stocked.

Important Changes 

  • All orders for 'priority supply' need to be placed by no later than 6am Saturdays for the coming weeks deliveries. 
  • Order cut off for all delivery days will be 8am Sunday for the coming weeks deliveries.  
  • Any order placed after 8am Sunday will not be supplied until the next order cycle. 
  • No changes can be made to orders - additions, deductions, etc after the order has been placed.  
  • We are no longer picking up boxes, packaging, iceblocks - if you can store them in a clean, dry place for us until we can pick them up again that would be appreciated. 
  • Any goods purchased from us cannot be returned.  
  • Sensible Substitution will be made at our end if items are short or not available unless you advise otherwise.
  • All orders requiring an ice pack will be provided a frozen bottle of water - charged at 90c
  • Favourite orders (for recurring order customers) will now be placed as early as Thursday. If you change your order after we have placed it on your behalf please send a new order to us (before the cut off) - we will know which one we have placed and delete it.

Monday - Thursday Deliveries: Order by 6am Saturday For PRIORITY SUPPLY
Monday - Thursday Deliveries: Order by 8am Sunday

Any orders placed after 8am Sunday will be held until the next order cycle  

Some things are worth the wait !

Some specialty items like Bread & Dairy have specific order cut off times. Please check these out when placing your order.      
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GROCERY SPECIAL:  Botanica - Cold Pressed Juices - 10% off all of April
Captured fresh using cold pressure technology and packed with nutrients Botanica cold pressed juices are made from 100% Australian Grown whole raw Fruits and Vegetables as well as  Botanica's vegan probiotic spore - BC30 (Bacillus coagulans) which has been proven to improves the condition of the human intestinal micobiome.  

 

  • My detailed run down on the fruit & veg I offer to you has taken a back seat. Rest assured the quality of the Certified Organic, All Australian grown fruit & veg we have on offer for you is still our main priority even though it has not featured much in our newsletter of late. 
  • Garlic Onions available this week. These are so good and easy to peel. Enjoy! 
     
  • A quick note about the Second Quality offerings we have available on our site....from one week to another we have no idea how many will be available as the seconds are rejected from 1st quality produce.....so, please make a note with your order if you would like us to replace your order of Seconds with the first quality equivalent should the Seconds not be available. 
        
  • Did you know we have Recipe Packages, also simply known as Meal Inspiration for those of us preparing dinner for the fam each evening...Head to our Meal Inspiration Page to find this week's selection of Recipe inspirations. We know you all have things in your pantry like Olive Oil so with our packages you can simply add the package to your cart and then delete any goodies you don't require. So simple !  

We have updated our website with the most up to date and accurate information available to us at this time, but due to many factors including that most of the produce is yet to be picked there is of course some uncertainty with our expected supply. The good news is that we have quite a few supply options available to us and so we may list a Grower on our site that does not end up supplying us goodies this week. Rest assured we only deal in Certified Organic, Australian Grown Fruit and Veges - so any replacements we may supply to you from other Aussie Growers will also be grown in line with the National Organic Standard. You don't have to take our word for it... Lettuce Deliver is also a Certified Organic Retailer (NASAA Retailer R9291) which means that we have to be able to prove any claims we make about a products organic status at a moment's notice : )

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THANK YOU

Thank you all so much for support regarding our listing on NSW Food Authorities site for being in breach of a food act. If you have been blissfully oblivious to the drama, you can come up to speed here... or just sail on by and come on in to order our Aussie grown, All Certified Organic Fruit & Veges : )

MILK

...in many cases the Milk we offer you needs to be pre-ordered at our end a week in advance. Most of the time our guess- timates are spot on...but we have been caught out on the odd occasion. We do have a number of Dairy options available to us and so if we run short  on some varieties, we may look to others to fill the gap. If you would like us to supply ONLY the milk you have ordered or nothing at all, please make a note with your order.

CREDIT CARD PAYMENTS

As you know, we charge your credit card for your delivery total on the day of or day after your delivery. Please ensure that we have your up to date credit card details and that there are sufficient funds available on the day of your delivery for us to process your payment.